Health Care 163 IMPORTANT CONTACTS DEERS/MilConnect MilConnect.dmdc.osd.mil/milconnect/public/faq/DEERS TRICARE Tricare.mil TriWest Healthcare Alliance Triwest.com MHS GENESIS Health.mil/mhsgenesis TRICARE Dental Tricare.mil/Dental TRICARE Pharmacy Tricare.mil/Pharmacy Beneficiary Web Enrollment Tricare.mil/BWE select the most appropriate program for you and your family. It can also help you find a TRICARE network provider, choose a PCM, enroll, and explain TRICARE benefits and claims. Make an appointment at the center by calling (888) 847-9378. TRIPLER ARMY MEDICAL CENTER For updates on the center’s walk-in policies, appointments and other protocols, visit Tripler.tricare.mil/About-Us and click on Announcements. Or call the Centralized Appointment Line at (888) 683-2778. MHS GENESIS The TRICARE Online AHLTA Patient Portal was decommissioned on April 1, 2025. Replacing the TOL portal, MHS GENESIS (Health.mil/Military-HealthTopics/Technology/MHS-GENESIS) electronic health record is managed by the DoD Healthcare Management System Modernization Program Maintenance Office under the Program Executive Office, Defense Healthcare Management Systems. In Hawaii, the MHS Genesis Patient Portal has replaced TRICARE Online at Tripler Army Medical Center by integrating inpatient and outpatient best-of-suite solutions connecting medical and dental information across the continuum of care–from point of injury to the military treatment facility. As detailed in the TRICARE Choices in the United States Handbook, MHS GENESIS allows you to access your EHR 24/7. You can also book and cancel appointments, request prescription refills and renewals, review clinical notes and certain test results, and exchange secure messages with your military health care team. Download the handbook at Tricare.mil/Publications/Handbooks/united_states. All patients can receive care anywhere at any time knowing that their health records will follow them–including managing appointments and exchanging messages with care teams. If you had a TRICARE Online account, no action was necessary for it to migrate to MHS GENESIS. For step-by-step sign-up directions for MHS GENESIS, visit Tripler.tricare.mil/Getting-Care/MHSGENESIS-Electronic-Health-Record-andPatient-Portal. EMERGENCY INFORMATION ALWAYS CALL 911 first if you think your situation is an emergency. It is always wise to know in advance where to go in an urgent or emergency care situation. DENTAL COVERAGE Separate from TRICARE’s medical coverage, dental coverage is provided under three different dental plans that are each based on military status: • Active Duty Service Members: Covered by Active Duty Dental Program (ADDP) • Active Duty Family Members: Can purchase the TRICARE Dental Program (TDP) • Retired Service Members & Families: May be eligible for FEDVIP Dental ADDP and TDP are both administered by
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